All order cancellations will be handled as per our Standard Cancellation Policy.
Cancellation by SanNap:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Cancellation by Customer:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
In order to get a defective item replaced, contact Customer Care via Contact Us within 3 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.
REFUND AND RETURN:
Definition: ‘Return’ is defined as the action of giving back the item purchased by the customer to the Seller/SanNap on the SanNap website. Following situations may arise:
1. Item was defective
2. Item was damaged in transit
3. Products was/ were missing
4. Wrong item was received
Return could also result in refund of money in some of the cases.
We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, SanNap/seller shall not be entitled to any return/refund.